FAQs
How long does shipping take?
- Standard Shipping: 3 – 7 business days.
- Express Shipping: 1 – 3 business days.
*Remember, we offer worldwide shipping.
What payment methods are accepted?
We accept payments by credit card and debit card.
*If your purchase is made via direct message on Instagram or WhatsApp, we also accept bank transfers.
It’s important to read the return policy before completing your purchase. For hygiene reasons, we do NOT accept returns on swimsuits.
If your product has a manufacturing defect or you need to exchange the size, please check our exchange policy.
How to request an exchange due to a manufacturing defect?
- A customer can request an exchange if their product has a manufacturing defect.
- The item must be in perfect condition (as received in the package), with its tag and in the original packaging.
- The customer must contact us, no later than 20 calendar days after receiving their order, through WhatsApp at +52 55 6227 6199, providing their full name, order number, and details of the manufacturing defect (with photos or videos).
- Liech Antel will send you the return shipping label, and once the product is reviewed and confirmed to be in good condition, the replacement will be sent.
We will review your case within 15 calendar days from the date we receive the product, and the replacement will be sent to the original shipping address.
How to request an exchange for a different size?
- A customer can request an exchange for a different size of the same product, covering the shipping cost for the new item.
- The customer must contact us, no later than 20 calendar days after receiving their order, through WhatsApp at +52 55 6227 6199, providing their full name, order number, and information regarding the size exchange.
- LIECH ANTEL MÉXICO reserves the right to modify the shipping times.
- Once the customer receives their return shipping label with the tracking number, LIECH ANTEL MÉXICO is not responsible for providing information on the shipping history, notifications, or order status.
- The customer must track the shipment on the courier’s website or contact them directly. The customer has 30 calendar days from receiving their shipping label for any clarifications.
- LIECH ANTEL MÉXICO is not responsible for delays or issues with couriers.
- LIECH ANTEL MÉXICO reserves the right to request necessary information or documentation from the customer if there are any doubts regarding the shipping address or suspected fraud.
LIECH ANTEL MÉXICO reserves the right to make changes to the estimated shipping times.
How do I choose the right size?
Please refer to our size guide available on the product page to find the perfect fit.
How should I care for my swimsuits?
Once you’ve been in the pool or at the beach, we recommend rinsing your swimsuit with fresh water.
We recommend hand washing in cold water and air drying. Avoid using bleach and do not tumble dry.
How can I track my order?
You will receive an email with a tracking number once your order has been shipped.
How can I contact you if I have more questions?
You can contact us via WhatsApp at +52 55 6227 6199.
